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Performance Management: Putting Research into Action by James W. Smither

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Characteristics of the Workplace That Enhance Informal Learning

If organizations wish to achieve Senge’s vision and become learning organizations, then they need to take actions to create a work environment that facilitates informal learning. If managers want to provide successful developmental opportunities following completion of a performance management process, then they must provide a work environment that supports informal learning and training transfer. Researchers have examined the characteristics of organizations that facilitate informal learning. Studies of informal learning in the workplace indicate that it is enhanced when there is sufficient task variation, workers have the opportunity to participate in temporary work teams, ...

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