Performance Management: Putting Research into Action

Conclusions

The field of performance management, and its connection to strategy, has evolved greatly over the past several decades, although research has been slow to catch up. There is a plethora of research at the individual level and a paucity of research at the unit or organizational level. While there has been an increasing amount of theory at the strategic and organizational level—balanced scorecard, organizational fit, and people equity come to mind—much more research is needed to understand what is working and why.

On the practical side, performance management remains a major challenge. In preparing this chapter, I found few organizations that truly demonstrated wholesale success in their attempts to link strategy to performance ...