Best Practices in Performance Management and Informal Learning

The following sections provide two best practice examples of informal learning integrated into a performance management system. The two examples are descriptions of projects the author led for U.S.-based, global Fortune 500 corporations. One project focused on managers and the second project focused on union-represented, front-line workers. Referring to Table 5.2 in which modes of learning were categorized according to the setting and the amount of structure in the instructional design, these examples reflect the moderately and less-structured learning in the work setting. The manager project is web-based and the front-line worker is not. In both cases, the best practice examples ...

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