Performance Management: Putting Research into Action

CHAPTER 9

MANAGING CONTEXTUAL PERFORMANCE

Richard R. Reilly and Zvi H. Aronson

 

 

 

The pace of organizational change in the 21st century is accelerating. Fueled by technology and globalization, networked structures are replacing traditional hierarchical models, and teams are becoming the primary organizational unit. Although the way that we work today is very different from the way we worked twenty years ago, effective management of employee performance is still a key to organizational success. Our rewards and recognition systems still focus primarily on task completion and goal achievement. But there is another side to employee performance that is equally important but often unrecognized and unrewarded. Contextual performance refers to ...