Performance Management: Putting Research into Action

Introduction

Over the past decade or so, the term “performance management” has come to replace the phrase “performance appraisal” in many organizations. Whereas performance appraisal emphasized the (usually annual) evaluation of an employee’s performance, performance management refers to an ongoing process that includes setting (and aligning) goals, coaching and developing employees, providing informal feedback, formally evaluating performance, and linking performance to recognition and rewards. The goal of this ongoing process is to enhance the employee’s performance (as well as job satisfaction and commitment to the organization) and the performance of the organization.

This book contains seventeen chapters. Each offers useful guidelines ...