CHAPTER 11

Performance Measurements Through Balanced and HR Scorecards

Learning Objectives

After reading this chapter, you will be able to understand:

  • Definition and concepts of balanced scorecard

  • Different perspectives of the balanced scorecard

  • Benefits of the balanced scorecard

  • Concepts of HR scorecard

  • Approach to HR scorecard

  • Process of developing HR scorecard

  • Benefits of HR scorecard

  • Need for implementation of the balanced HR scorecard

Managing Crisis with a Scorecard-based Performance Management System

Bank Universal was established in the year 1990, merging three small banks. Initially it focused on corporate banking and later on expanded to retail banking, primarily in Jakarta and other major cities of Indonesia. With 2200 employees ...

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