CHAPTER 17
Contemporary Issues in Performance Management
Learning Objectives
After reading this chapter, you will be able to understand:
Various contemporary organizational improvement tools as drivers of performance management systems
Business process reengineering
Lean management practices
Toyota production system
Quick response manufacturing
Total quality management
Six-sigma practices
Innovation and creativity
General Electric—Achieving Excellence Through Six-sigma
General Electric Company (GE) is one of the largest diversified companies in the world. Even some of GE's strategic business units (SBUs), because of their size and volume of activities, can independently figure out among Fortune 500 companies. With business volume ...
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