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Performance Management Systems and Strategies by Dipak Kumar Bhattacharyya

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MEASURING PERFORMANCE

Many types of methods can be used for performance measurement. Any performance measure focus on three aspects, i.e., inputs (management, strategies, and resources), outputs (products produced and services rendered), and outcomes (impact). We can further analyse inputs at more precise level in terms of throughputs, i.e., timeliness and reach of the resources. Which method fits the organizational requirement has to be assessed by the human resource (HR) managers. Here, however, we have discussed the general features and pros and cons of various methods for appreciation. Various measurement techniques are listed below:

  1. Qualitative or quantitative measurement.
  2. Observation or subjective response.
  3. Methods for collecting information. ...

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