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Performance Management Systems and Strategies by Dipak Kumar Bhattacharyya

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STATISTICAL METHODS OF PERFORMANCE MEASURES

Statistical methods can help us in performance measures, if we broadly adopt the process approach as advocated by Dr. Walter Shewhart (1931). Two main aspects of statistical methods deal with statistical distributions and statistical control.

At the outset, HR managers should understand statistical concepts on variation, including statistical distributions and statistical control. HR managers should also understand special causes, common causes, and control charting. In addition, they should clearly understand the concept of manipulation with a process.

Workers perform the operations in the system. Variation study demonstrates how workers in a given process are capable of performing. . This natural ...

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