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Performance Management Systems and Strategies by Dipak Kumar Bhattacharyya

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PERFORMANCE MATRIX AND MODELS

Developing a performance matrix and emulating examples of world class performance excellence models help HR researchers to scientifically list the action plans for improving the performance management system of an organization.

Thomas F. Gilbert (2003) based on his research, contributed immensely in this area. Performance matrix is a construct of performance system which sequentially illustrates decisions to be taken for improving performance management systems in an organization. A simple model of performance matrix deals with three levels—policy, strategy, and tactics. Some authors also call it performance-engineering model (PEM). Like three levels, this simplified performance matrix or PEM has three stages, i.e., ...

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