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Performance Management Systems and Strategies by Dipak Kumar Bhattacharyya

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BUSINESS PROCESS REENGINEERING—CONCEPTS AND DEFINITIONS

People and processes are the two cornerstones for any organization. Making people to work hard alone cannot increase the business performance. It requires simultaneous restructuring of the business processes too. Globally, it is now proved that BPR can dramatically improve the organizational performance. Through BPR, organizations achieve radical improvement in productivity, cycle times, and quality, all by redesigning the business processes. With a customer-centric approach, BPR eliminates unproductive activities, introducing the culture of cross-functional teams and using the technology supported information dissemination for better decision-making.

To understand BPR, at the outset, we ...

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