The term ‘performance prism’ indicates innovative performance measurement systems, like BSC, various business excellence models, six-sigma, stakeholders’ value analysis, etc. The word prism implies a refracting transparent medium inclined to some angle. Therefore, performance prism is the measurement system that successfully tracks performance for effective organizational decisions. In our chapter on performance measurement, we have discussed about all the measurement systems, mentioned earlier.


PMS is a set of techniques and procedures to improve organizational performance. To sustain competitive advantage, an organization not only requires recruiting the best people but also focusing on their continuous development ...

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