Performance Management

Course Code 96033

INSTRUCTIONS: Record your answers on the scannable answer form enclosed with this course. Please follow the directions on the form carefully. Be sure to keep a copy of the answer form for your records. No photocopies will be graded. When completed, mail your answer form to:

Educational Services

American Management Association

Nine Galen Street

Watertown, MA 02472

1. An effective performance management system seeks to align _________ with the goals, values, and initiatives of the organization.

(a) corporate strategies

(b) employee contributions

(c) organization culture

(d) compensation

2. Which of the following is the best way to communicate expectations to employees?

(a) Give them more work than ...

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