Chapter 9

Performance Control for Projects

Tommaso Buganza,    Politecnico di Milano, Department of Management, Economics & Industrial Engineering

The chapter illustrates how to use performance indicators to control project activities. According to the Project Management Institute (, a project is a “temporary endeavor undertaken to create a unique product or service. Temporary means that every project has a definite end. Unique means that the product or service is different in some distinguishing way from all similar products or services.” Because they are unique, projects cannot be controlled like normal processes that are identically repeated hundreds or even millions of times. Each project goes through a standard lifecycle composed ...

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