Index
A
activities (View 5)
definition, 18, 63
lessons about, 70–71
mapping activities, 68–69
observations about, 69–70
relationship to other views, 63–64
using maps to make decisions, 65–67
AmericaSpeaks, 149–152
architecture of transformation, 12–15
B
balance, 87
best practices, 1–2, 54–56
C
center-edge model, 6
Centers for Disease Control and
Prevention (CDC), 4, 68
champions, 85–86
channels of connection, 45
CitiStat, 135–136
Clinger-Cohen Act, 12
coalitions, 111–112
communication channels, 97
communication (View 3)
characteristics of, 41–42
communicating mission, 42–43
definition, 17
lessons about, 47
observations about, 46–47
range of strategies, 48
Skills Network, 43–45
communities of practice, 6
CompStat
activities, 64–65
performance ...
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