Performance Reviews and Coaching: The Performance Management Collection (5 Books)

Table of contents

1. Cover
2. Title Page
3. How to be Good at Performance Appraisals
   1. Title Page
   2. Copyright Page
   3. Table of Contents
   4. Introduction
   5. 1. Why Bother with Performance Appraisal?
   6. 2. Goal Setting
   7. 3. Determining Key Job Responsibilities
   8. 4. Identifying and Using Competencies
   9. 5. Providing Day-to-Day Coaching
   10. 6. Evaluating the Quality of an Individual’s Performance
   11. 7. Using Your Appraisal Form
   12. 8. Preparing for the Appraisal Discussion
   13. 9. Conducting the Appraisal Discussion
   14. 10. Hot-Button Issues
   15. Notes
   16. Index
   17. Acknowledgments
   18. About the Author
4. Performance Management
   1. Title Page
   2. Copyright Page
   3. Contents
   4. Introduction
   5. 1 Goals
      1. Guides to Action
      2. Goals Begin at the Top—Well, Almost
      3. Goals Versus Activities
      4. Characteristics of Effective Goals
      5. Three Mistakes to Avoid
      6. Get It on Paper
      7. Four Steps to Accomplishing Goals
      8. Summing Up
   6. 2 Motivation
      1. The Not-So-Secret Ingredient of High Performance
      2. Theories of Motivation
      3. What About Rewards?
      4. Practical Tips for Motivating
      5. Summing Up
   7. 3 Monitoring Performance
      1. Looking for What’s Going Wrong and Right
      2. Observe and Gather Data
      3. Move from Observation to Discussion
      4. Be an Active Listener
      5. Ask the Right Questions
      6. Form and Test Your Hypothesis
      7. Summing Up
   8. 4 Closing Gaps and Improving Performance
      1. The Basics of Coaching
      2. Coaching Opportunities
      3. Discussion and Agreement
      4. Active Coaching
      5. Follow-up
      6. Summing Up
   9. 5 Becoming a Better Coach
      1. Beyond the Basics
      2. Conserve Time and Energy
      3. Create the Right Climate
      4. Avoid These Common Mistakes
      5. The Challenge of Team Coaching
      6. Summing Up
   10. 6 Formal Performance Appraisal
       1. Improving Results Through Feedback
       2. What Is It?
       3. Eight Steps to Effective Appraisal
       4. Two Problems to Avoid
       5. Summing Up
   11. 7 Employee Development
       1. Helping People Grow in Their Careers
       2. Begin with the Employee
       3. Develop a Plan
       4. Basic Tactics for Employee Development
       5. Summing Up
   12. 8 Intractable Performance Problems
       1. Face Them Head-On
       2. Diagnose the Problem
       3. Confront Poor Performers
       4. Handling C Performers
       5. Is Burnout the Problem?
       6. When All Else Fails
       7. Summing Up
   13. Epilogue: What Leaders Must Do
   14. Appendix A: Useful Implementation Tools
   15. Appendix B: Handling a Dismissal
   16. Notes
   17. Glossary
   18. For Further Reading
   19. Index
   20. About the Subject Adviser
   21. About the Writer
5. HBR Guide to Coaching Employees
   1. Title Page
   2. Copyright
   3. What You’ll Learn
   4. Contents
   5. Introduction: Why Coach?
   6. Section 1: Preparing to Coach Your Employees
      1. 1. Shift Your Thinking to Coach Effectively
      2. 2. Set the Stage to Stimulate Growth
      3. 3. Earn Your Employees’ Trust
   7. Section 2: Coaching Your Employees
      1. 4. Holding a Coaching Session
      2. 5. Following Up After a Coaching Session
      3. 6. Giving Feedback That Sticks
      4. 7. Enlist Knowledge Coaches
      5. 8. Coaching Effectively in Less Time
      6. 9. Help People Help Themselves
      7. 10. Avoid Common Coaching Mistakes
   8. Section 3: Customize Your Coaching
      1. 11. Tailor Your Coaching to People’s Learning Styles
      2. 12. Coaching Your Stars, Steadies, and Strugglers
      3. 13. Coaching Your Rookie Managers
      4. 14. Coaching Rising Managers to Emotional Maturity
      5. 15. Coaching Teams
   9. Index
6. Giving Effective Feedback
   1. Series Page
   2. Title Page
   3. HBR Press Quantity Sales Discountsss
   4. Copyright Page
   5. Preview
   6. Contents
   7. Why Feedback Matters
      1. What makes feedback effective?
      2. Overcome your fear of giving feedback
   8. Choosing When to Give Feedback
      1. Identify the right situations
      2. Time the feedback
   9. Conducting a Feedback Discussion
      1. Plan the interaction
      2. Initiate the exchange
      3. Engage in dialogue
   10. Developing an Action Plan
       1. Specify next steps
       2. Follow up
       3. Assess yourself
   11. Handling Difficult Feedback Situations
       1. Dealing with noncommunicators
       2. Managing potentially volatile encounters
       3. Giving feedback to high performers
       4. Giving corrective feedback to your boss
   12. Creating a Receptive Climate for Feedback
       1. Make feedback a priority
       2. Give positive feedback publicly
       3. Empower everyone
   13. Learn More
   14. Sources
   15. Index
   16. Back Cover
7. Performance Reviews
   1. Series Page
   2. Title Page
   3. HBR Press Quantity Sales Discounts
   4. Copyright Page
   5. Preview
   6. Contents
   7. The Basics
   8. The Basics
   9. Gathering Information
   10. Gathering Information
   11. Evaluating Performance
   12. Evaluating Performance
   13. Conducting the Meeting
   14. Conducting the Meeting
   15. Establishing Next Steps
   16. Establishing Next Steps
   17. Handling Tough Topics
   18. Handling Tough Topics
   19. Learn More
   20. Sources
   21. Index
   22. Back Cover