For Further Reading
Carney, Karen. “Successful Performance Measurement: A Checklist.” Harvard Management Update, November 1999. Does your performance measurement system actually boost performance? Here’s a checklist for ensuring meaningful performance measurement. The article includes an annotated “If You Want to Learn More” section and a sidebar, “Measuring the Soft Stuff,” which addresses soft metrics.
Coens, Tom, and Mary Jenkins. Abolishing Performance Appraisals:Why They Backfire and What They Do Instead. San Francisco: Berrett-Koehler, 2000. There are plenty of books and articles on performance appraisals and how to make them more effective. This book articulates the case against appraisals, asserting that they are not only annoying ...