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Performance Scorecards offers managers at every level a roadmap and real world examples for turning data collection into organizational performance management on both the strategic and operations dimensions.”

—Trina Mullen, Vice President, Customer Information and Training Services, Nortel Networks

Performance Scorecards contains highly relevant examples and is exceptionally engaging. The summary of steps and outcomes at the end of each chapter provides a useful checklist to ensure that all important issues are addressed in each phase. I would ...

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