The Authoring Team
Richard Chang is CEO of Richard Chang Associates, Inc., a diversified, performance improvement consulting, training, and publishing firm headquartered in Irvine, California. He is internationally recognized for his strategic planning, performance measurement, quality improvement, organization development, product realization, change management, customer service, and human resource development expertise. As an internal business practitioner, Chang previously held internal management and senior leadership positions in four organizations. He has served as an external consultant to a wide variety of organizations, including: Toshiba, Marriott, Citibank, McDonald's, Universal Studios, Fidelity Investments, Nabisco, and many others. ...
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