CHAPTER 8
Confirm Your Scorecard
After several months of refinements, Vince and his management team review and confirm their scorecards to give more accurate and meaningful feedback. As they refine their measures, they reflect on issues about measurement process and content. They complete the final phase of the scorecard development cycle with a plan and process to keep scorecards current as business needs change.
Vince's management team was celebrating at its monthly performance review. This was a special occasion, as the team was recognizing ...
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