Chapter 9. How does structure affect performance improvement? Reloading the matrix


Coming together is a beginning; keeping together is progress; working together is success.

 --(Henry Ford)

In the beginning: the hierarchical organization

For a long time after the onset of the Industrial Revolution business needed only to focus on its internal needs. It took raw resources, added labour and some machinery and produced products that it sold. There was no need to worry about pricing strategy or product positioning because competition was limited; there was no need to worry about distribution strategy or retailer clout as there was more than enough shelf space for everyone; and nobody really paid much attention to what consumers wanted – they got what ...

Get Performance: The Secrets of Successful Behaviour now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.