3
Putting employees and customers at the heart of transformation
TIFFANI BOVA
What conversations are taking place in your boardroom about customer experience (CX) and employee experience (EX)?
As organizations look to build back better post-COVID, the focus has typically been around the need to streamline operations, adjust product and service offerings, restore profitability and rebuild partner and supplier relationships.
But the pandemic has also acted as a catalyst for a seismic shift in what customers expect from the organizations they buy from — and in what employees expect from the organizations they work for.
If companies are to remain competitive, they will need to find ways to balance the demand for high quality, fast, digitally enabled ...
Get Perpetual Transformation: Practical tools, Inspiration and Best Practice to Constantly Transform Your World now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
