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Thriving in a persistent transformation context

EDIVANDRO CARLOS CONFORTO AND JULIANA MENDES

Almost two years after the first case of COVID-19, and a lot has changed in our lives and in many organizations across the globe. What had seemed impossible, like asking all employees to work from home, in some organizations became a reality in just a few weeks. What made such a radical shift possible so quickly? To a certain degree, it was those who were best prepared in terms of an agile operating model, technology adoption and processes, that were able to quickly mitigate some of the negative impact caused by the pandemic restrictions.

For example, at Accenture China, we distributed over 80,000 desktop computers within a week to the homes of staff. ...

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