Chapter 2
Creating Rapport
In This Chapter
Defining rapport
Understanding the basics of rapport
Working with multiple perspectives
Using meta programs
Rapport sits at the heart of NLP as a central pillar, or essential ingredient, which leads to successful communication between two individuals or groups of people. Rapport is a mutually respectful way of being with others and a way of doing business at all times. You don’t need to like people to build rapport with them. Also, rapport isn’t a technique that you turn on and off at will, but something that should flow constantly between people.
Rapport is like money: you realise that you have a problem only when you don’t have enough of it. The first rule of communication is to establish rapport before expecting anyone to listen to you. And this rule applies to everybody and in every situation, whether you’re a teacher, pupil, spouse, friend, waitress, taxi-driver, coach, doctor, therapist or business executive.
Don’t kid yourself that you can pull rapport instantly out of the bag for a particular meeting, conversation or problem-solving ...
