Introduction: Personality Matters
A board-certified surgeon operates on the wrong knee of a patient. Afterward several members of the operating room staff acknowledge that they thought it might be the wrong knee but didn’t speak up. The surgeon’s reputation for being bad tempered is well known, and they feared “the Wrath of God.”
The captain of a commercial airliner repeatedly dismisses the concerns of his first officer. On approach for landing, the first officer comments five times about deviations in speed, altitude, and glide slope. Each ...
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