In this chapter, we’ll look at different types of conflict, the reasons for each type, how to resolve each of them, and how to handle conflict when people with different styles are stressed out.

Isabelle and Jack were talking in the break room. Jack asked Isabelle, “What did you think of the meeting?” Isabelle paused for a moment and then responded, “The agenda was well organized, but we didn’t stick to it. We got off topic, and I’m not sure the decision we reached was thought through enough—I’m already seeing some problems when we try to implement it.” Jack was surprised and disappointed. “Wow, that was harsh. Why don’t you tell me how you really feel?” he said sarcastically. Isabelle said, “Well, you asked.” Jack replied, ...

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