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Personality Style At Work: The Secret to Working with (Almost) Anyone by Kate Ward

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FiveSTYLES AND COMMUNICATION

Have you ever tried communicating with someone who speaks a different language from yours? You can convey a few thoughts with gestures and perhaps some similar words, but it is nearly impossible to understand completely or be understood.

Brian is waiting for Rachael—again. Finally, Rachael arrives for the meeting, sits down, and begins chitchatting. She asks Brian, “How was your weekend? Did you do anything fun? Do you have a busy week coming up?” Brian is clearly irritated. “Why are you asking me all these questions? We’re running late as it is.” Rachael responds, “I was just trying to be nice.”

THE THREE-STEP COMMUNICATION PROCESS

Communication is both simple and complex at the same time. Simple, but not easy. At ...

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