C. Bird    Microsoft Research, Redmond, WA, United States


Interviews are a valuable technique in software engineering research, as they allow perhaps the most direct contact with those we are studying. In this chapter, I discuss the research contexts in which interviews may be most beneficial and give a high level overview of the different steps required in interview research. Along the way, I provide tips and best practices from my team at Microsoft Research.


Interview guide; Saturation; Chunked transcription; Card sorting; Interviewing

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