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Active Listening:Improve Your Ability to Listen and Lead
Active listening is a person’s willingness and ability to hear and understand. You can become a more effective listener and leader by learning the skills of active listening: paying attention, holding judgment, reflecting, clarifying, summarizing, and sharing.
By paying attention to your behavior and that of the other person, you create the setting for productive dialogue. Pay attention to your frame of mind and your body language, as well as the other person’s nonverbal and verbal behavior. Holding judgment makes it possible for you to be open to new ideas, new perspectives, and new possibilities—to understand how the other person sees the world. Practice empathy, ...
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