CHAPTER 6

Preparing for Delivery

We were in San Francisco on the top floor of our corporate headquarters in the boardroom, admiring the breathtaking view of the bridge and the bay. It was late afternoon. Our executive team was there to rehearse our division’s annual business review presentation for the CEO and his direct reports early the next morning. We all felt somewhat intimidated by the surroundings—a deep plush carpet, a walnut conference table big enough to serve as an airplane runway, and a hushed silence in the hallways. The digital projector was state-of-the-art for the time, mounted in the ceiling, and focused on a giant wall-screen. However, when we hooked up our laptop and projected our PowerPoint deck, something was wrong—the colors ...

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