16.
Know how to handle conflict
In this chapter you will learn:
- Inevitably, there will be elements of conflict in negotiations.
- There are five different conflict styles, according to the researchers.
- How to adapt your conflict style.
- How to understand your style and the style of others.
Introduction
T!P TOP TIP!
Some degree of conflict is almost always present in a negotiation situation.
In any negotiation situation you will encounter conflict in differing degrees. You need to understand the best and most effective way of handling it, taking into account your personality and style.
Many people view conflict like they view a row, a disagreement, a rant or how they feel when they are almost coming to blows.
Conflict is much wider than ...
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