CHAPTER TWENTY-ONE

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Tomorrow’s Managers: The Major Trends

THE GREATEST CHALLENGE to American business in the ’90s, especially the large company, may well be its management people. And we are totally unprepared for it.

One reason why there will be a problem is the sharp turn in the structure of management. For 35 years, from the end of World War II until the early ’80s, the trend ran toward more and more layers of management and more and more staff specialists. The trend now goes in the opposite direction.

Restructuring the organization around information—something that will, of necessity, have to be done by all large businesses—invariably results ...

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