CHAPTER NINETEEN

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Jobs and People

The Growing Mismatch

IT IS BECOMING FASHIONABLE TO RENAME the personnel department “the department of human resources.” But few employers, indeed, few human resources managers themselves, yet realize that more is needed than a better personnel department. We face a growing mismatch between jobs and available labor supply.

Both are changing, but in different, often opposite, directions. As a result, the job openings increasingly do not fit the available people. In turn, qualifications, expectations, and values of people available for employment are changing to the point where they no longer fit the jobs offered. ...

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