CHAPTER EIGHTEEN

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… And How They Join Together

IDENTIFYING KEY ACTIVITIES AND analyzing their contributions defines the building blocks of organization. But to place the structural units which make up the organization requires two additional pieces of work: an analysis of decisions and an analysis of relations.

Decision Analysis

What decisions are needed to obtain the performance necessary to attain objectives? What kinds of decisions are they? On what level of the organization should they be made? What activities are involved in, or affected by, them? Which managers must therefore participate in the decisions—at least to the extent of being consulted ...

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