CHAPTER TWENTY-FIVE

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The Limits of Social Responsibility

THE MANAGER IS A SERVANT. As a manager your master is the institution you manage and your first responsibility must therefore be to it. The first task is to make the institution, whether business, hospital, school, or university, perform the function and make the contribution for the sake of which it exists. Anyone who uses the position at the head of a major institution to become a public figure and to take leadership with respect to social problems, while his company or university erodes through neglect, is not a leader. Such managers are irresponsible and false to their trust.

The institution’s ...

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