Attributes of the Phoenix Leader: Effective Interpersonal Relationships
The function of leadership is to produce more leaders, not more followers.
Ralph Nader
A leader can accomplish absolutely nothing without the trust and support of their staff, and the only way to build that trust is to cultivate effective interpersonal relationships. Trust is extremely difficult to build but extremely easy to lose. Once that bond is broken, it is an uphill battle to rebuild it, if at all possible. The staff needs to believe that you have their best interests at heart. Getting to their hearts, however, requires going through their brains by tapping into the science of emotion. This chapter focuses on several important concepts through a scientific ...
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