PHR and SPHR Professional in Human Resources Certification Complete Practice Tests

AppendixAnswers to Practice Test Questions

PHR Practice Area 1: Business Management

1. D. There are four basic elements to the acronym VUCA: volatile, uncertain, complex, and ambiguous. VUCA describes the environment in which competent HR professionals must perform.
2. A. The sales and marketing organizational functions, while closely related, have distinct roles in the transfer of company products or services to the customer. The sales function serves the near-term needs of the customer. The marketing function serves the longer-term goals of placement, product, price, and promotion.
3. B. The operational role of a human resource professional refers to work related to running the core business. This would include tasks such as processing payroll, ...