acceptable quality levels (AQLs)

According to Phil Crosby's zero defect philosophy, acceptable quality levels refers to the acceptable level of errors that are sometimes permitted and that thus preclude the possibility of fully attaining quality objectives.

action-oriented programs

Programs that are specifically designed to correct any areas of underutilization and, thereby, to attain established placement goals.


A five-phase model that includes analysis/assessment (of needs), design, development, implementation, and evaluation.

administrative exemption

An exemption under the FLSA. To qualify for an administrative exemption

  • The employee's primary duty must be the performance of office or nonmanual work directly related to the management or ...

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