PHR Exam Prep™

Y–Z

“yellow dog” contract

A contract or an agreement between an employer and an employee in which the employer agrees to give the employee a job as long as the employee agrees not to join or have any involvement with a labor union.

zero defects

Phil Crosby's philosophy, which asserts that employees will perform at whatever level management sets for them. For that reason, settling for “goodness,” rather than the full attainment of objectives, would effectively preclude the possibility of attaining those objectives.

zipper clause

A collective bargaining article through which both parties agree that the agreement is an exclusive and complete “expression of consent”—in other words, that the only items that can be collectively bargained until the expiration ...