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PHR/SPHR Professional in Human Resources Certification Deluxe Study Guide by Anne M. Bogardus, Sandra M. Reed

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Employee and Labor Relations

THE HRCI TEST SPECIFICATIONS FROM THE EMPLOYEE AND LABOR RELATIONS FUNCTIONAL AREA COVERED IN THIS CHAPTER INCLUDE:

  • Ensure that employee and labor relations activities are compliant with applicable federal laws and regulations.
  • Assess organizational climate by obtaining employee input (for example: focus groups, employee surveys, staff meetings).
  • Develop and implement employee relations programs (for example: recognition, special events, diversity programs) that promote a positive organizational culture.
  • Evaluate effectiveness of employee relations programs through the use of metrics (for example: exit interviews, ...

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