PHR/SPHR Quick Reference: Professional in Human Resources

Functional Area 5. Employee and Labor Relations

PHR Test Content: 20%

SPHR Test Content: 14%

Definitional Framework:

Labor relations: Labor relations speaks to the many dimensions and facets of the relationship between management and groups of workers who happen to be represented by a labor union (collective bargaining unit). In some ways, labor relations can be thought of as a subset of employee relations (see the definition for employee relations).

Employee relations: The way in which an organization responds to, handles, and/or addresses any issue that has impact on employees and their relationships

• To and with other employees

• To and with managers

• To and with those outside the employment in the organization with whom they come into contact ...