CHAPTER 2

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A newly appointed senior vice president, Sean, works for a growing multinational technology company based in London. Sean, who is ambitious and who has previously been successful, had been assigned to a business division that had once achieved double-digit growth and been the darling of the company. The division had once been known for creating innovative solutions with and for its customers, but its gross sales had fallen by 50 percent in the last year, and its customer base had eroded as those same customers adopted new technologies and products. “We’re just not sure what happened there, Sean,” the CEO confided. “We have confidence ...

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