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CHAPTER 4Editing: Using the Right Voice and Tone

Setting the Tone

“I’m working on a section of our office handbook, and I have a draft for you to read,” said Greg, Maria’s coworker. “It just doesn’t sound right. Perhaps you can offer some suggestions.”

Maria had recently spent time reviewing books on business writing and was feeling more confident about her writing skills. She sat down and read the following document:

It has been noted that employees in this agency are spending excessive amounts of time on the Internet during regular working hours. This practice has been observed to have increased in the past year. All employees need to stop ...

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