CHAPTER 9Writing Winning Letters
♦ When Tact Is Required ♦
Maria was in a dilemma. She needed to write a letter thanking the man who had spoken at the monthly meeting. Unfortunately, he was a flop. His talk was poorly organized, he had technical problems with his slide show, and he bored his listeners.
“What can I do?” she asked Lee.
“You need to acknowledge the effort and thank him tactfully without exaggerating his talents,” said Lee.
Maria worked for a while and then showed Lee the results:
Dear Robert,
We want to thank you for the considerable time and expertise that went into your special presentation at our monthly meeting. It was greatly ...
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