Appendix AThe Interpersonal Gap
Reprinted with permission from Leadership Can Be Learned: Clarity, Connection, and Results, by Gilmore Crosby.
Applied behavioral scientist Kurt Lewin, the founder of my profession (organization development), once said “There’s nothing so practical as a good theory” (Lewin, 1943, 1999, p336). The Interpersonal Gap (Wallen, 1964) is one of the most practical theories of behavioral science, offering a transformational mix of awareness and behavioral skills. Self-awareness and the ability to tune in to others is a foundation of personal effectiveness, but awareness without skills is like a puzzle with half the pieces missing. By logically packaging awareness and skills in a practical manner, Wallen’s theory perfectly ...
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