CHAPTER3
Designing and Documenting Your Metrics
The How
Now that we have a common language, the next step is to discuss how to proceed. I’ve read numerous books, articles, and blog posts on Balanced Scorecards, Performance Measures, and Metrics for Improvement. I haven’t found one yet that puts “how to develop a metric from scratch” into plain English. It’s about time someone did.
In this chapter we’ll cover the following:
- How to form a root question—the right root question
- How to develop a metric by drawing a picture
- How to flesh out the information, measures, and data needed to make the picture
- How to collect data, measures, and information
This may seem like a lot of work (and it is), but I guarantee you that if you follow this method you ...
Get Planning and Designing Effective Metrics now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
