CHAPTER5

Using the Answer Key

A Shortcut

The Answer Key is a tool for helping ensure you have the right answer to your root question. It works with the majority of organizational improvement questions. It will also give you ideas about other areas you may want to measure. You’ll get the most benefit when you use the Answer Key to work on organizational improvement efforts.

What Is the Answer Key?

The Answer Key can be used when your root question concerns the health of the organization. This covers a wide range of questions and needs we usually develop metrics for. Most root questions, especially in a business, revolve around how well the organization is functioning. Most Balanced Scorecards and questions about customer satisfaction fit under ...

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