Planning and Managing Change

Course Code 90027

INSTRUCTIONS: Record your answers on one of the scannable answer forms enclosed with this course. Please follow the directions on the form carefully. Be sure to keep a copy of the completed answer forms for your records. No photocopies will be graded. When completed, mail your answer form to:

American Management Association

Educational Services

P.O. Box 359

Natick, MA 01760

1. Managing the process of change means:

(a) being clear about exactly what will change.

(b) taking into account how the change will be accomplished.

(c) thinking about what it will take to help those affected deal with change.

(d) making sure you do not take unnecessary risks.

2. Transitional change may be described ...

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