2Preparing for Change
Learning Objectives
By the end of this chapter, you should be able to:
• Describe at least three factors that create the need for change.
• Assess the potential of complacency and stagnation.
• Diagnose the total impact of planned change.
• Identify the roles required for successful change.
• Select members of the change management team.
• Get your change management team off to a good start.
FACTORS INDICATING THE NEED FOR CHANGE
Let’s begin this discussion by looking at how a major retailer grappled with the need to change. In fact, Simmons Stores is just one example of an organization that realized it had to change. As ...
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