4Building Change Management Skills

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Learning Objectives

By the end of this chapter, you should be able to:

• Effectively use the six key change management skills.

• Identify the reasons people resist change.

• Utilize strategies that overcome resistance to change.

• Influence others to gain support for change initiatives.

We have already identified many things you need to do to lead change successfully. Let’s take a look at some of the things we have discussed so far:

• Take a proactive approach to managing change.

• Understand the type of change plan.

• Diagnose the impact of the change.

• Implement the roles required for successful change.

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